Items must be returned in new, unused, and unworn condition, in their original packaging, including all tags, accessories, and certificates of authenticity.

Any item showing signs of wear or damage will not be accepted.

If your item arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged product and packaging.

We will review the case and, if approved, offer a replacement or a refund at no additional cost.

Please note items reported outside this time frame may not be eligible for a claim.

Email us at info@caelesse.com with your order number and the item(s) you wish to return. We will send you instructions and a shipping label (if applicable).

Please note that return shipping costs vary depending on the location and are at the customer’s expense.

We work with top-tier courier services. You will receive a tracking email or SMS once your package leaves our

Once the item has been validated at our warehouse, we will issue the refund to your original payment method within 7 business days. Please note that shipping costs are non-refundable.

If you have not received your refund after 7 business days, please email us at info@caelesse.com with your order details so we can assist you.